Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
We have changed the way we offer appointments. We have listened to the patients and understand more face to face appointments are needed.
We work on a rolling 4 week schedule with forward bookable face to face or phone appointments available with all doctors. This means there should be no longer than 4 weeks to wait for your appointment.
We also offer the option of a face to face or phone consultation on a daily basis for more urgent requirements.
Please be patient as we continue to improve our services to you all. Any comments on the new system would be gratefully received.
Urgent appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday).
We will respond to requests within 4 working hours during opening times.
Depending on the time you submit your request, you may not get a response on the same day.
You can also:
- phone us on Bampton Surgery 01993 850257 or Carterton Health Centre 01993 841718
- fill in an e-consult form from 8am on our website to receive a call back within 48 hours
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
We will respond to requests within 4 working hours during opening times.
To request a routine appointment:
- fill in an e-consult form from 8am on our website to receive a call back within 48 hours
- phone us on Bampton Surgery 01993 850257 or Carterton Health Centre 01993 841718
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- fill out a cancel an appointment form
- phone us on Bampton Surgery 01993 850257 or Carterton Health Centre 01993 841718 during opening times
- cancel your appointment from your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, please phone the surgery as soon as possible.