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Practice Survey Reporting

 

Results of the Bampton Medical Practice 2016 Patient Survey and Action Plan

Outline

The 2016 Bampton Medical Practice patient survey took place on the 8-12 February 2016, questionnaires were done at both the Bampton site and the Carterton site.  During this period questionnaires were left out in the surgery, 82 questionnaires were received back, this was a drop from last year’s practice survey where we received 110.  All patient survey sheets are anonymous but the practice would like to thank all those patients who took the time to complete this patient survey.  Results from patient’s survey 2016 are recorded at Annex A.  Respondents also had the opportunity to free text comments about the practice, we received a 27% uptake on this and all comments are listed at Annex B.  This report and the results from the survey will be discussed with the Patient Participation Group (PPG) and an action plan will be created to address any issues.

 Patient Survey

 The 2016 patient survey asked patients seven questions, five questions were graded very satisfied, satisfied, neither satisfied nor dissatisfied, dissatisfied and very dissatisfied.   The questions 1 and 2 were gender and age related, this was to display in the survey results that a fair age and gender range of our registered patients have been represented in this survey. 

ACTION PLAN FOR THIS SURVEY WILL BE AGREED BY THE PPG AT THE NEXT MEETING

 

Results  

Q1.      What is your level of satisfaction with the Practices opening times?

 

92 % of respondents graded Bampton Medical Practice as satisfied or very satisfied. This may reflect the current process of the appointment system that operates where urgent appointment requests are dealt with by GP telephone calls, if required patient’s  get an appointment with a GP that day.  There were comments made about opening outside of office hours, this will be discussed by the PPG.      

 

Q2.      How confident are you with the procedure of obtaining an appointment at the Surgery?

 

86 % of respondents graded Bampton Medical Practice as satisfied or very satisfied.   Again may reflect the telephone system where the GP’s ring the patient’s later in the day.  Discuss with PPG.

 

Q3.      How do you find the comfort of the waiting room?

 

88% of respondents graded Bampton Medical Practice as satisfied or very satisfied...  Appears patients are very content with the waiting room.

 

Q4.      Please grade your level of satisfaction with care and treatment that you receive from the Clinical Team at the surgery

 

96 % of respondents graded Bampton Medical Practice as satisfied or very satisfied. Appears patients are very content with the service received from the clinical team.

 

Q5.      Please describe your level of satisfaction with the treatment you receive from reception staff at the surgery?

 

92 % of respondents graded Bampton Medical Practice as satisfied or very satisfied. Appears patients are very content with the service received from the non-clinical team.

 

Summary

 

The results indicate that 91% of patients registered at Bampton Medical Practice who took part in this survey graded the practice as satisfactory or above.  This is a direct result of the hard work put in to the surgery by the team who work at Bampton Medical Practice to ensure that patient care is the forefront of the working day. 

 

 

 

Annex A

Questionnaire Results

 

Q1. What is your level of satisfaction with the Practices opening times?

 

Very Satisfied             Satisfied          neither satisfied nor dissatisfied         

41 / 50%                      35 / 42%                      4 / 5%

Dissatisfied                  Very dissatisfied

2 / 2%                                1 / 1%

 

Q2.  How confident are you with the procedure of obtaining an appointment at the Surgery?

 

Very Satisfied             Satisfied          neither satisfied nor dissatisfied         

43 / 52%                      28 / 34%                          4 / 6%

Dissatisfied                  Very dissatisfied

    5 / 6%                            1 / 2%

 

Q3. How do you find the comfort of the waiting room?

 

Very Satisfied             Satisfied          neither satisfied nor dissatisfied         

28/ 34%                      45 / 54 %                         6 / 8 %                        

Dissatisfied                  Very dissatisfied

1 / 1%                              2 / 3%

           

Q4. Please describe your level of satisfaction with care and treatment that you receive from the Clinical Team at the surgery

 

Very Satisfied             Satisfied          neither satisfied nor dissatisfied         

65 / 79%                   14 / 17%                                2 / 3%

Dissatisfied                  Very dissatisfied

  1 /1%                                    0

 

Q5. Please describe your level of satisfaction with the treatment you receive from reception staff at the surgery?

 

Very Satisfied             Satisfied          neither satisfied nor dissatisfied         

  51 / 62%                      25 / 30%                     3 / 4%

Dissatisfied                  Very dissatisfied

   3 / 4%                                0

 

Q6. Are you male or female?

 

Male                Female

39 / 39%          50 / 61%

 

Q7. Please select the bracket your age falls into

 

0-18 yrs                       19-34yrs          35-50 yrs         51-65yrs          over 65 yrs

                                     5 / 6%             10 / 12%          26 / 32 %         41 / 50%         

 

 

 

 

 

 

                                                                                                                                                                                              Annex B

                                                                                                                                                                           Patients Comments           

 

Comments – Feel free to add any comments on back if sheet if required.

 

  1. No Reading Material for male visitors

 

  1. It would be helpful if the pharmacy was open earlier say from 08.30

 

  1. Thank you all for the way you look after me.

 

  1. Please describe your level of satisfaction with care and treatment that you receive from the Clinical Team at the surgery – Answer - Depends on who you get.

 

  1. The Pharmacy staff are rude and unfriendly – Quite a surprise as they are in the caring profession.

 

  1. We cannot praise Dr Grimwade highly enough ! He is a superb GP.

 

  1. We are very happy that we always get an appointment and speak to a doctor on the same day you phone up. Have been with you for 15 years and very happy.

 

  1. Excellent Treatment, Excellent Doctors.

 

  1. I am very pleased with the attention and understanding I receive from the medical staff. Dr Ward is a star.

 

  1. Generally – Very Good

 

  1. Thank you.

 

  1. It would be good to have a few more magazines to peruse during waits – I am aware that these are donated (however I bring my own)

 

  1. Check in machine not good. Told me I was in time for a Dr once but did not say I was in the wrong place.

 

  1. Very happy with the service.

 

  1. The reception staff at Carterton Surgery are very helpful and have an exceptionally good name locally – Excellent.

 

  1. Been with the surgery for many years and have no complaints.

 

  1. Apart from running late at time still very happy with the care.                        

 

 

Annex C

Action Plan

 

Action Plan – Bampton Medical Practice

 

 

Issue

 

 

 

Action

 

Comments and Action Date

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



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