We want your visit to be a positive experience. We understand that some of our patients may be anxious about visiting the surgery or have specific needs. Here is some information that may help to make your visit easier. If there are more things we can do to help, please let us know by sending an online consultation, calling Reception, or coming into the surgery.
So, we can help and support you we want to know:
- If you need information in a specific format e.g. braille, large print or easy read
- If you need longer appointments, for example if you need more time with a doctor or nurse to make sure you understand all the information you are given.
- if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
- We want to know if you lip read or use a hearing aid or communication tool
NHS England has more information on the standard which is available in a range of formats including easy read, audio and BSL video with subtitles. You can see these by clicking the link below:
www.england.nhs.uk/accessible-information-standard
Reasonable adjustments are a legal requirement to make sure health services are accessible to all disabled people.
The following videos explain more about reasonable adjustments and the difference they can make to people.
This short film is about how sharing information can help staff in health services know the right way to work with people with a learning disability and/or autism.
How do I let the practice know I would like reasonable adjustments?
Our Reasonable Adjustment Questionnaire is available via reception or if you prefer, download and complete the attached form. Return via email or hand in to reception.
Choose one of the following:
When you arrive – Checking in
Ahead of your visit to the surgery please see our visual photo tour (link to visual photo tour) of the building.
When you arrive at the surgery you have two options:
- Check in with the receptionist. You will need to check in by giving your name and date of birth. There may be a queue. You can write this down on a piece of paper and hand it over if you feel unable to converse at this time.
- Check in electronically. There is a check in machine at the reception desk.
Unable to Wait in Waiting Room
Sometimes sitting in a waiting room can be very stressful. For example, you may have a neurodivergent child who finds it difficult to sit and wait, or you may be immunosuppressed. Please let us know if you would prefer to wait in your car. You can provide us with your mobile number so that the clinician can call you/text you to come straight into their room when they are ready to see you.
We want you to have the best possible patient experience at our surgery.
We are here to help so please do let us know if you feel there are additional measures we could put in place.
Neurodiversity Passport
Please find below a passport to be filled out if you are Neurodivergent and would like to keep your records up to date.
The Neuro-inclusion Passport is designed to help neurodivergent people communicate their needs to professionals in their primary care team and community settings, and to support the implementation of reasonable adjustments in these settings.
Oxfordshire Hospital Passport
Oxfordshire hospital passport (PDF)
Website: www.oxfordhealth.nhs.uk/baadis/service/neuro-inclusion-passport